Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
My order tracking is not updating
If you've received your tracking number but the courier's online tracking has not updated within 24 hours after your order dispatch, it is likely your parcel has not been scanned by the courier com...
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Customer Support created an article,
How can I expect my order to be packaged?
Gym rings - branded pouch Wrist wraps - branded mesh pouch Long rubber resistance band - poly bag
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Customer Support created an article,
How can I clean and store my product?
Gym rings - wipe down with wet cloth Wrist wraps - handwash and air dry Long rubber resistance band - wipe down with wet cloth and wipe dry.
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Customer Support created an article,
Is your manufacturing process sustainable?
Yes, we only partner with audited factories.
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Customer Support created an article,
Where are your products manufactured?
Gym rings & Long bands - China Wrist wraps - Pakistan
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Customer Support created an article,
What materials do you use to make your products?
Gym rings - wooden ring, nylon straps Wrist wraps - cotton/poly blend strap with velcro Long rubber resistance band - 100% rubber
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Customer Support created an article,
Where does Andrea Larosa ship from?
Our fulfilment centre is based in the UK and we ship worldwide from here.
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Customer Support created an article,
How much does shipping cost and how long is it?
For full information on shipping, please click here.
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Customer Support created an article,
Can you help me change my delivery address?
Our fulfilment centre processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please doubl...
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Customer Support created an article,
Where is my order? Has it been dispatched?
Please check the email account you used to complete your order to see if you can find a dispatch confirmation email in your inbox. If you cannot find your email, try the following: Check your j...